Frequently Asked Questions
Everything you need to know about your new royal look.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for hair accessories and crowns?
Due to the hygienic nature of our products, we offer a 14-day return window for items in their original, unopened packaging with all security tags intact.
Are the crowns and wigs adjustable for different head sizes?
Yes, our crowns feature flexible bases for a custom fit, and our wigs come with adjustable interior straps and combs to ensure a secure and comfortable fit for all.
How should I care for my Chelsey Smith Crown to ensure it lasts?
We recommend storing your crown in its original box away from moisture. For wigs, use only synthetic-safe products and a wide-tooth comb to maintain the fiber's integrity.
Do you offer international shipping?
Yes, we ship our royal collections worldwide. Please note that customs fees and import duties are the responsibility of the customer upon delivery.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order is in fulfillment.